Inbound Customer Support

Take full advantage of our Inbound VOIP customer service and inexpensive inbound rates covering the globe at any given moment with dedicated agents. With Custom IVR, Welcome Messages, Crystal clear Audio and call recording, your calls are our top priority and your clients will never be left hanging in queues, we provide the best in-class services with outstanding response time and reporting.

Customer Support
  • General Inquiries: Addressing questions and concerns from customers about products, services, or policies.
  • Technical Support: Assisting customers with technical issues or troubleshooting.
  • Order Status and Tracking: Providing information on the status of orders and helping customers track their shipments.
Sales Support
  • Product Information: Offering detailed information about products or services to help customers make informed purchasing decisions.
  • Assistance with Purchases: Guiding customers through the buying process and helping with order placement.
Complaint Resolution
  • Handling Complaints: Experience hassle-free complaint resolution. We prioritize timely and effective solutions to ensure your satisfaction.
  • Escalation Processes: For complex issues, trust our seamless escalation processes. We elevate challenges to higher support levels, ensuring every concern is addressed with expertise.
Virtual Receptionist Services
  • Call Routing: Directing incoming calls to the appropriate departments or individuals.
  • Automated Responses: Providing automated responses for basic queries through interactive voice response (IVR) systems.

BPO Services

Amplify your brand's identity and product visibility through our comprehensive BPO services. From strategic Email, Inbound, Outbound, Social Media and LiveChat services, to an impactful Web Presence, we've got you covered. We place a strong focus on Search Engine Optimization and our dedicated team uses an integrated approach to form a crucial part of an extensive Telemarketing Strategy.

Virtual Assistant Services
  • Administrative Support: Administrative Support: Efficiently manage your administrative tasks with our virtual assistants, handling schedules, email management, and document preparation.
  • Email and Chat Support: Improve communication channels with our virtual assistants adept at managing emails and providing real-time support through chat services.
Offshore Outsourcing
  • Global Talent Access: Harness the power of a global talent pool with our offshore outsourcing services, accessing skilled professionals for diverse business needs.
  • Quality Assurance: Maintain high-quality standards with our offshore teams dedicated to delivering excellence and meeting your business objectives.
IT Managed Services
  • 24/7 Technical Support: Enjoy peace of mind with around-the-clock technical support, ensuring prompt resolution for any IT challenges your business may face.
  • Software Updates and Patch Management: Stay up-to-date and secure with our meticulous software updates and patch management services, minimizing vulnerabilities in your systems.
Live Chat Services
  • Multi-channel ticket handling: Take advantage of our tech support solutions where our experts solve complex problems in a timely & efficient manner so your visitors always find answers at your website.
  • In app technical support: Our technical support team is equipped with the latest tools and technologies to ensure prompt resolution of your customers' technical issues.